Get in Touch
Have a question about our devices, need support, or want to learn more? Our team of red light therapy experts is here to help.
Common Questions
How long does shipping take?
All orders ship within 1–2 business days. Domestic orders arrive in 3–5 business days via standard shipping, or 1–2 business days with expedited shipping. International orders typically take 7–14 business days.
What is your return policy?
We offer a 60-day risk-free return policy. If you're not completely satisfied with your Aether Labs device, simply contact us within 60 days of delivery for a full refund. Devices must be in original condition with all accessories included.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package directly through the carrier's website. If you haven't received a tracking number within 2 business days of ordering, please contact our support team.
What warranty do your devices come with?
All Aether Labs devices come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use. Our Pro and Elite panel series include an extended 3-year warranty. For warranty claims, contact our support team with your order number and a description of the issue.
Do you offer wholesale or professional pricing?
Yes, we offer wholesale pricing for clinics, spas, gyms, and healthcare professionals. Our professional accounts include volume discounts, priority support, and marketing materials. Contact us via the form above or email wholesale@aetherlabs.com to inquire about professional pricing.